FREE DELIVERY ON PRODUCTS OVER R999

Search

This section doesn’t currently include any content. Add content to this section using the sidebar.

Image caption appears here

Add your deal, information or promotional text

Product FAQs

See compatibility sheet here

Drones have been legal to fly in South Africa since 1 July 2015. If you are flying your drone as a hobby and not for commercial gain you may fly without an RPL (Remote Pilot’s License), however you do need to follow the strict Civil Aviation Regulations. For further info on rules and regulations please see check the CAA Website: CAA Website

A lot of people think that drones are hard to fly, but the truth is, they really are not. The modern technology built into DJI drones makes them extremely easy to fly and maneuver. The latest drones have automatic takeoff, autonomous waypoint flying and automatic landing. Electronic gyros keep the drone stable even in relatively windy conditions, so even if you take your hands off of the controls the aircraft will hover in its position. Should you fly your drone out of range, it will climb to a height defined by yourself, and return and land to its takeoff position. When your battery level gets to a certain point, the drone will decide it needs to return home by itself, and auto land.

DJI tips for beginners link

Average battery life is around 30 minutes per battery. This is dependent on wind and other factors but you should get 30 minutes in perfect conditions.

You require an RPL (Remote Pilot License) and an ROC (Remote Operating Certificate) to fly your drone commercially and charge for your services. If you are doing it as a hobby you do not need the above but need to follow the CAA drone rules.  CAA Website

No, DJI Drones are not waterproof. Refrain from flying in rain, even if light, as it will affect the motor.

The DJI Mavic Mini range is a great start! It is lightweight (249g), easy to fly and the camera really packs a punch. It is the ideal place to start if you are wanting to purchase your first drone.

Although DJI drones are able to fly through some pretty strong winds it is not recommended, especially if you are a beginner. Check what level wind resistance your drone can take before sending it out in gusty conditions. 

No you don’t, the drone has a built in GPS so you do not need to be connected to the wifi or have cellular data in order to fly.

Make sure you are logged into your DJI account, if that still does not work then try putting your phone on airplane mode before taking off, sounds odd but it works. Please bear in mind the local rules while doing this though.

Yes, DJI Refurb has moved over to MyDrone and is controlled by the sole distributors of DJI consumer drones in South Africa, Core Group.

DJI Certified Refurbished Products are pre-owned DJI products that undergo DJI’s stringent refurbishment process before being offered for sale. While only some units are returned due to technical issues, before we put a DJI Certified Refurbished product up for sale, it undergoes a rigorous process to make sure it meets DJI’s high standards.


Each DJI Certified Refurbished Product:

- Undergoes full functionality testing, where any defective modules are replaced

- Is put through a thorough cleaning and inspection process

- Is repackaged (including appropriate manuals, parts) and new boxes

- Is placed into a Final Quality Assurance inspection before being offered for sale

- Undergo the same basic testing procedures and are assessed with the same technical guidelines as new DJI products

- May have slight signs of wear, such as minor scratches. Returns due to aesthetic conditions that do not affect product performance are not accepted.

Policy FAQs

Core Group is referred to in this Return Policy as “Core Group”. Core Group will refund or exchange any online purchases within 7 days from the date of receipt as long as the item has not been used or installed and is returned in the original packaging and that the relevant proof of purchase is provided. A 10% handling fee may be charged on opened / used purchases. Courier fees for collections of R80.00 (one-way courier return) or R160 (two-way courier return) may be charged on refunds, returns and exchanges. 

Refunds for returns will be processed once the returned item has been received and inspected at our warehouse. Once inspected it takes 3-7 business working days to reflect in your account.

We’ll also keep you updated on the progress of your return and refund via email.

Shipping FAQs

Main Areas: 2-5 Business working days

Regional Areas:3-5 Business working days

Remote Areas:5-7 Business working days

**No deliveries on Weekends & Public Holidays.

Legal FAQs

No, this site is owned by Core Group, the official DJI Distributor for South Africa.

Yes, this site is owned by the official brand representative in South Africa.

General FAQs

Yes, we have a repair centre in Johannesburg that can repair most DJI issues. If we are not able to repair in house we will send it to DJI in China to be repaired. If the product is still in warranty (12 months), this will all be covered by MyDrone as long as it is a DJI fault.

Repairs take a maximum of 9 weeks.

We strive to launch new products in South Africa at the same time as the global launch. The day of the launch all main DJI resellers should have the product, ready to launch at the desired time.

We do not have a physical DJI store at the moment in South Africa.

For DJI after sales technical support you can go to our DJI main website https://www.dji.com/support and there is online support to direct all your relevant queries.

New product warranty: 12 months

Refurbished product warranty: 12 months

Unfortunately there are no finance options available at the moment.

Unfortunately not, customers will have to use their outside insurer to insure their DJI product. It is highly recommended to insure the product though.

Payment can be made by:

Credit card: VISA & Mastercard

Debit card; VISA & MasterCard (must be 3D Secured)

We’ll email you tracking details to check your delivery status. Unfortunately our customer care team doesn’t have the possibility to speed up the delivery or give you more information than already provided via the tracking link.

Should you have a faulty product or need to exchange an item please follow these steps:

Send email to info@mydrone.co.za with the following information:

Model: e.g Mavic Mini

Serial Number: The serial number of the item.

Fault description: e.g What problem are you experiencing.

Contact Person:

Contact Number:

Proof of Purchase:

Look for the Discount code section in Checkout. Add your code and click Apply.Your order total should update displaying your discount.

Core Group is committed to protecting your privacy and complying with applicable data protection and privacy laws.  Any personal information that you provide to Core Group will be used and retained in accordance with this Privacy Policy.

Please note My Drone does not collection / Pick-up points. Orders are placed online only. Delivery is Nationwide for orders above R999.

Please send us your query at info@mydrone.co.za and our customer support team will get in touch with you.

Please send us your query at info@mydrone.co.za and our customer support team will get in touch with you.

No, unfortunately not at this stage.