FAQ's

We do not have a physical DJI store at the moment in South Africa.

Main Areas: 2-5 Business working days

Regional Areas:3-5 Business working days

Remote Areas:5-7 Business working days

**No deliveries on Weekends & Public Holidays.

Unfortunately there are no finance options available at the moment.

Refunds for returns will be processed once the returned item has been received and inspected at our warehouse. Once inspected it takes 3-7 business working days to reflect in your account.

We’ll also keep you updated on the progress of your return and refund via email.

We’ll email you tracking details to check your delivery status. Unfortunately our customer care team doesn’t have the possibility to speed up the delivery or give you more information than already provided via the tracking link.

Please note My Drone does not collection / Pick-up points. Orders are placed online only. Delivery is Nationwide for orders above R999.

Please send us your query at info@mydrone.co.za and our customer support team will get in touch with you.

You may log a return here

Provide the answer to the question here.

DJI Certified Refurbished Products are pre-owned DJI products that undergo DJI’s stringent refurbishment process before being offered for sale. While only some units are returned due to technical issues, before we put a DJI Certified Refurbished product up for sale, it undergoes a rigorous process to make sure it meets DJI’s high standards.

New product warranty: 12 months

Refurbished product warranty: 12 months

Unfortunately not, customers will have to use their outside insurer to insure their DJI product. It is highly recommended to insure the product though.

No, this site is owned by Core Group, the official DJI Distributor for South Africa.

We strive to launch new products in South Africa at the same time as the global launch. The day of the launch all main DJI resellers should have the product, ready to launch at the desired time.

For DJI after sales technical support you can go to our DJI main website https://www.dji.com/support and there is online support to direct all your relevant queries.